Privacy Policy

Hot Chocolate Gifts

Whilst shopping on our website, we may collect the personal information you submit when you are placing an order.  The information we collect might consist of: name, address, phone number, delivery address, email address, credit card details and details of the items you have ordered.  We will use this information in a number of ways:

  1. to ensure the smooth processing & delivery of your order, or to contact you if there is an issue with your order
  2. to allow us to make any subsequent visits you may make to our website, as easy as possible, meaning you don’t have to resubmit certain information each time you shop with us
  3. to occasionally contact you, should we have any offers or information related to the goods you have previously purchased with us
  4. to profile our customer database to help us improve our service and product range, and to help us attract similar customers; this may involve working with third party analysis companies

Our customer’s privacy is extremely important to us, and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement.

We operate an opt in option for anyone choosing to receive marketing information from carefully selected third parties. We will occasionally contact you via email or mail about our own products and services that we believe would be of interest to you, based on your previous activity on our website.

If you would prefer not to receive this information, you can opt out at any time by visiting your account page or by sending a request via email. We strictly comply with the requirements of the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer.

You may also contact us to amend or update your details at any time by calling us on 0330 024 5904. You can amend your personal account details by visiting your account pages.

Cookies

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn’t be able to recognise you, make recommendations, update your basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer. We are the only ones that can access the information provided by these cookies.

Website Security

We do not store your credit card numbers at any time. All purchases are secured via SSL and the card numbers are tokenised and stored with our payment provider. These tokens will only ever be used for your initial transactions and to renew your subscription with your permission. At any time you cancel your account, all your personal payment data will be entirely removed from all our systems.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we’ve received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Contact Details

We are a very small team and we’ll do our very best to get back to you as quickly as possible.

Call us on: +44 (0)330 024 5904

Email: hello@thehotchocclub.co.uk

Write to us at: 47 Summervale Road, Hagley, West Midlands, DY9 0LX

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